Billing & credits
Usage alerts
We email the billing owner at 85% and 100% of the month's plan credits, and of a set on-demand budget. What each email says and what to do.
Published Updated
Will I be warned before my credits run out?
It depends on your settings, but yes for plan credits. We email the account's billing owner when 85% of the month's plan credits are used and again at 100%. With a set on-demand budget, we also email at 85% and 100% of that budget. With Unlimited there are no budget emails, because there is no budget to reach. Alerts are email only, and they're sent even if you've turned other emails off.
The four emails
| When | Subject line |
|---|---|
| 85% of plan credits | "Your crew's been busy: 85% of this month's credits used" |
| 100% of plan credits | "Your plan credits are used up" |
| 85% of a set on-demand budget | "Heads up: 85% of your on-demand budget is used" |
| 100% of a set on-demand budget | "Your crew has paused for now: on-demand budget reached" |
Each email has a Plan & billing button. Replies go to our support team.
Who gets them
The account's billing owner. Team members don't get usage alerts. Make sure the owner's email is one somebody reads.
What to do
At 85% of plan credits
Nothing, if the month is nearly over. Otherwise, check what's using credits in your Studio's usage panel under Where the work went, last 7 days, and pause any routine you don't need right now.
At 100% of plan credits
If on-demand is off, new work pauses until your billing day. To keep going, turn on on-demand credits or upgrade. If on-demand is on, the crew carries on within your budget.
At 100% of your on-demand budget
New work pauses. Anything in progress waits right where it is. Raise the budget to continue, or wait for your billing day.
Texts are not used for alerts
Usage alerts are email only. See text messages for what texts are for.